RETURN AND EXCHANGE POLICY
Your complete satisfaction is important to us. Please contact us if you have any problems with an order or need to make a return and we will do our best to accommodate you. Please read the complete details of our Return Policy below.
Most products may be returned within 30 days for an exchange or full refund. Products with a different return policy/period will have the return policy/period indicated on the product information page. Please make sure all returned products are in their original condition, with factory packaging, manual, blank warranty card, accessories, etc. We will only refund the original shipping costs if the return is a result of our own error.
We reserve the right to assess a minimum restocking fee of 20% or $35, whichever is greater, for products that are blemished, or are returned with missing/damaged factory packaging or accessories. We may charge you for the full cost of replacing any missing items or accessories if the cost exceeds 20% of the product value.
Refused or undelivered shipments
Items returned to us due to failed or refused delivery are subject to a 20% restocking fee or $35, whichever is greater. Items that must be re-shipped will incur the same shipping charges that apply to the original order.
We cannot accept a return if:
- A product shows signs of user abuse, improper modifications or usage, or improper installation.
- A product has a missing or altered serial number or UPC label (the bar code label on the factory box), or if the entire factory box is missing.
- A return product’s serial number does not match that of the original product we shipped.
- A product is returned after 30 days of receipt.
- A product is returned without a valid RMA number.
- A product is damaged during return shipment from improper packing (we recommend that you pack all products properly and that you use an insured shipping service with tracking information such as FedEx or UPS).
- A software or media product has been opened.
- Upon receipt of your returned item(s), we inspect and test all products for return acceptance. Please allow up to 7 business days for your return to be processed; your refund will be issued or a replacement will be shipped only after we have evaluated the returned item(s). It may take up to two (2) billing cycles for your credit to be processed and issued to your credit card.
How to return a product
Please e-mail or call us to obtain your Return Merchandise Authorization (RMA) number. Products returned without a valid RMA number will not be accepted. Please ship the item(s) back to us within 7 business days of receiving your RMA number (an RMA number is only valid for 7 business days after it is issued).
NOTE: All merchandise purchased from Dail2Buy is sold in the original factory packaging with all contents as supplied to us by the manufacturer/distributor.
Please place the original factory box inside a separate shipping box when you ship the product back to us (unless we shipped the factory box to you alone without a separate outside box). Please do not place stickers or shipping labels directly on the original factory package.
All products purchased online from our website carry the full, original manufacturer’s warranty, or Dial2Buy’s warranty, as indicated on the product information page. You can contact us or the manufacturer directly for warranty service. If you need warranty support for any product purchased from our online store and have trouble contacting or obtaining support from the manufacturer, please contact us for assistance.