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terms and conditions

Terms of use and return

 

Return & Exchange Periods 
 1
How to Return an Item 
 2
Refund Method & Timing
 2
Special Considerations 
 3
Return Shipping Fees 
 3
Damaged, Defective or Incorrect Items     
 3
Connected Devices   
 3
Final Sale and Nonreturnable Items
 3
Gift or Promotional discount items 
 4
Re-stocking Fee 
 4
Conditions of Use
 4
Use of the Site 
 5
Errors on Our Site
 5
Paying for Your Order
 5
Order Confirmation
 6
Proprietary Rights 
 6
Reviews, Comments, Communications, and Other Content   
 6
Links to Third-Party Web Sites 
 7
Export 
 8
Security
 8
Applicable Law 
 8
Termination of Use 
 9

Other Policies

 

Return & Exchange Periods

Time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.

 

Most Products

15 days

Electronic Items

15 days

Software (Downloadable)

Non-Refundable (After Activation)

Gift Cards

Non-Refundable

 

How to Return an Item

Return by Mail via the Carrier of Your Choice if the product has been already delivered to you

Place the printout of the return merchandise authorization (RMA) slip in the box with your return. If you do not have your RMA, you can call us on 1-855-246-8606 or e-mail us at sales@dail2buy.com  for the same.


Put the RMA on the package, add postage and mail it via the carrier of your choice to dial2buy.com, llc. 34305 Myrtle Ln, Union city, California - 94587.

If the product has been shipped but not yet delivered

Call us on 1-855-246-8606 or e-mail us at sales@dial2buy.com  and inform us about it and do not accept delivery of the package.

If the product has not yet been shipped

Call us on 1-855-246-8606 or e-mail us at sales@dial2buy.com  and inform us to cancel the shipment of the product.

 

Refund Method & Timing

With a few exceptions, we will reimburse you for returned items through same mode of payment it was paid for. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return, we will process it within 4–5 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.

The amount paid through a gift card is non-refundable and customer cannot claim refund over such amount.

 

Special Considerations

Return Shipping Fees


If you return an item and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund in case we facilitate the shipping.

If the return is the result of our error, we'll refund return shipping costs as well.

 

Damaged, Defective or Incorrect Items


If you receive a product that is damaged in shipping, defective or that is not the product you ordered, we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-855-262-2188. We will cover all reasonable and customary ground shipping fees or else we will replace the product with an identical one within the next 15 day (Subject to as per availability of the product in stock).

 

Connected Devices


Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product.

 

Final Sale and Nonreturnable Items


All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, gift packaging, completed services, opened consumable items including batteries and items returned that are damaged, unsanitary or missing major contents.

 

Gift or Promotional discount items


If you return an item bought by availing a gift card or promotional discount, then any such amount which was part of the gift card or promotional discount shall not be refunded. For clarity, only the amount charged through your bank will be refunded.

 

Re-stocking Fee


We reserve the right to assess a minimum restocking fee of twenty percent (20 %) or thirty-five dollars ($40 USD); whichever is greater, for products that are blemished, or are returned with missing/damaged factory packaging or accessories. We may charge you for the full cost of replacing any missing items or accessories if the cost exceeds twenty percent (20 %) of the product value.

 

Conditions of Use

Welcome to the Dial2buy.com website. By using the website and its related services, products, and software (collectively, the "Site") you agree to be bound by these terms ("Conditions of Use"). You also accept the Conditions of Use when you create an account, sign in as guest, or log in to the site. Additional or separate terms may apply to your services or features available on the Site, such as reviews. To the extent that the provisions of any additional terms conflict with these Conditions of Use, the provisions of the additional terms will govern. References to " Dial2buy.com", "our", "we", or "us" may refer to Dial2buy.com and their affiliates, subsidiaries, and designees. We may make changes to the Site and the Conditions of Use. It is your responsibility to review the Conditions of Use for updates or changes. If you do not agree with the Conditions of Use, you should not use the Site.

To go directly to specific sections, please click below.

  • Use of the Site
  • Privacy
  • Errors on Our Site
  • Paying for Your Order
  • Order Confirmation
  • Proprietary Rights
  • User Generated Content
  • Disclaimers and Limitation of Liability
  • Links to Third-Party Websites
  • Export
  • Security
  • Applicable Law
  • Termination of Use
  • Additional Policies
Use of the Site

    You may use the Site for your personal, noncommercial use only. You may not use the Site if you are under the age of 13. If you are between the ages of 13 and 18, you may use the Site only with involvement of a parent or guardian.

    Privacy

    Your use of the Site is subject to our Privacy Policy. Please review the policy for more on how we collect and use information.

    Errors on Our Site

    We try to be as accurate as possible. However, we do not warrant that product descriptions or other Site content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change, and may vary from those offered in other stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order.

    Paying for Your Order

    Generally, we'll charge your card for an item when we ship the item to you or confirm its availability in-store. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. When you preorder with a debit card, we'll debit your card when you place the preorder. For special delivery items, we'll charge your card when you confirm a delivery time. For digital items, we'll charge your card when you initiate the download of the product or the product is placed in your account and available for use.

    Order Confirmation

    Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.

     Proprietary Rights

    All content included on or comprising the Site, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is protected as a collective work under U.S. and international copyright laws, and Dial2buy.com owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. You may not remove or modify any copyright, trademark and other proprietary notice contained in any Content you use, and you may not modify or alter the Content, copy or post the Content on any network computer, or broadcast the Content in any media. You may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. Other trademarks on the Site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by Dial2buy.com and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.

    Reviews, Comments, Communications, and Other Content

    You may interact with the Site and Dial2buy.com in numerous ways, including Reviews and Ratings, Videos, Questions and Answers, Community Forums, testimonials, and e-mail communication. You hereby grant Dial2buy.com a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, reproduce, transmit, publish, display, delete, and distribute any information (except order information sent via e-mail or phone) or materials you send to us throughout the world in any media. You also grant us the right to use the name you use when you submit content to us, in connection with that content. When you submit content to us, you will disclose any affiliation you have and you will not submit anything that contains harmful computer code, references other websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing.

    Disclaimers and Limitation of Liability

    THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY DIAL2BUY.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND HEREUNDER, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE. YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

    TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, OR OUR SERVERS OR ELECTRONIC COMMUNICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

    Links to Third-Party Web Sites

    The Site may contain links to other sites operated by third parties ("Third-Party Site(s)"). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose. Dial2buy.com does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content, products, or services. A link to a Third-Party Site on the Dial2buy.com Website does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Site. The conditions of use and privacy policy of any Third-Party Site may differ substantially from the Conditions of Use. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.

    Export

    Certain software or other materials ("Software") that you may obtain through the Site may be further subject to export controls. You will comply with all applicable export and re-export restrictions, laws, and regulations, and you will not transfer, or encourage, assist, or authorize the transfer of any Software to a prohibited country or otherwise in violation of any restriction, law, or regulation.

    Security

    You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. We have no responsibility for any activities that occur under your account and password. You may only use the Site for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user, and using buying agents or conducting fraudulent activities, on the site are prohibited.

    You may not violate or attempt to violate the security of the Site, including by, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) using the Site for unintended purposes or trying to change the behavior of the Site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail-bombing" or "crashing;"; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or (g) forging communications on behalf of the Site (impersonating the Site) or to the Site (impersonating as a legitimate user). You may not send unsolicited or unauthorized e-mail on behalf of Dial2buy.com, including promotions and/or advertising of products or services. We may prosecute you to the full extent of the law for any violation of these Conditions of Use. You may not use any device, software or routine or data to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site. You may not use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents we provide and generally publicly available browsers.

    Applicable Law

    The laws of the State of California will govern these Conditions of Use without giving effect to any principles of conflicts of laws.

    Termination of Use

    We may, in our sole discretion, terminate your account or your use of the Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. We may change, suspend or discontinue all or any aspects of the Site at any time without prior notice.

    Other Policies

    The following policies also govern your use of the Site and are incorporated by reference into the Conditions of Use:

    • Privacy Policy